You’re out of the office and need something done as quickly as possible. You can’t get to your computer but need a piece of information that is on one of your cloud servers. You need someone who your clients can reach when you’re with your other clients. This is when your virtual assistant can step in and help.
Use Your Virtual Assistant for Customer Care
Many business owners are not comfortable with leaving their customer service to an answering machine. They know that answering machines only accept messages, they do not give working answers to their customers questions and concerns. Therefore, an answering machine will simply not do for their customers.
Another scenario involves their email. More and more, small business owners are realizing that they can’t keep up with their email. Concerned customers are taking the time to communicate with them, and they don’t have the time to answer them. This makes for a frustrated customer and an even more frustrated business owner.
At Your Computer When You Are Not
As your “go to” person, virtual assistants can be a great help when you are not at your computer. How so? We have all been in situations when we needed something on our computer and couldn’t get to it. If your computer has been set up for such situations or if you store most of your documents in cloud computing services, this is another time when you can count on your virtual assistant.
An example happened to me when one of my clients was out-of-town with a laptop that wasn’t working. She needed information on a home she was selling. It was as simple as a phone call, and she had the information she needed. Another time, she needed a phone number. Through her online contact management system, I was able to quickly find the number and call her client, letting him know that she was on her way.
Keeping You on Track
Sometimes, business owners have trouble staying focused. It is so easy to get off focus because there is so much involved in handling a business. Again, as a “go to” person, a virtual assistant can help to keep businesses organized. The business owner lets them know what needs to be done, and they can put together a system where everything that needs to be done gets done.
Our virtual assistant services can help business owners to stay on track whether they are at their computer or not. Please let us know if we can help.