“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Douglas Adams
Good ethics and good business should go hand in hand. Treating your clients with the same level of respect and honor that you would like to be treated with is just good business. It will earn their respect, and you will feel good about offering a level of customer service that includes integrity and honesty.
Just a few ideas that might help your business to stand out include:
- Keep your word. It’s so important to back up what you say with actions. If you promise to deliver a product or to keep a deadline, deliver the product and keep the deadline. There are few things more disheartening to a customer than for you to say one thing and do another. Keep your word.
- Never make promises you can’t keep. You will have too much to lose when making false promises. First and foremost, you would lose the respect and trust of your clients, but most importantly, you may lose the customer.
- Honesty in even the littlest things will pay off in the long run. Consumers today are educated with expectations of honesty. When a business owner tries a fast selling pitch to today’s consumer they may be met with a surprise.
A reputation for ethical behavior is vital to your business. It’s the foundation that you will build your working relationship with your clients on. Without ethics, they will wonder if you would cheat them. When they need services similar to those that you offer, they will turn to the ethical business owner down the street.
Why bring good business ethics to the table in your virtual assistant business? Consider your customer. They have put their trust in you. Treat that trust with respect.