Show Some Courtesy with Your Virtual Clients
There was a time when it was natural to show courtesy with your clients. In fact, it was a “no brainer” that if you didn’t show courtesy to your customers, you shouldn’t expect them to come back. However, many feel that it’s a lost art. Some feel that you need to “keep it real.” However, I’m not so sure that keeping it real should trump courtesy and both could go hand in hand.[break][/break]
Customer Courtesy Matters[break][/break]
It’s not that difficult to wrap our brains around the concept that customer courtesy matters. Think about a time when you were treated poorly by a business owner or their employee. After the frustration passed, you likely started thinking of where you could take your business. It’s give and take too, when dealing with business to business transactions. You both want to show some courtesy with your virtual clients.[break][/break]
When grocery shopping or at the electronics store, pay attention to who says the “thank you.” Many times it’s the customer. However, there was a time, not so long ago, when it was the cashier who would offer a sincere thank you to their customers.[break][/break]
Some areas that we could improve on include:
– Offering a sincere thank you
– Listening when spoken to by a customer
– Placing your defensiveness on the back burner
– Go the extra mile
– Smile when you are speaking (appropriate to the occasion, of course)
– Ask questions
– Refuse to offer anything but your best
– Keep deadlines
– Speak with respect
Of course, I’m sure you could come up with many other areas in which you could improve when showing courtesy to your clients. Some questions you might ask yourself include:
– Do my clients understand how important they are to me?
– When in a time pinch, do I show the say courtesy as I would if I had plenty of time?
– When was the last time that my “thank you” was sincere enough for my clients to believe them?
– Am I satisfied with just getting by or do I really want to offer my best?
I’m fortunate and work with some pretty amazing people who remember to say “Thanks!” or “You’re the best!” or “I appreciate you.” Last week, I received a text where I was thanked for being considerate. Just a simple example of some that I work with who take the time to show courtesy.